So of course, right in the middle of finals season, my ac adaptor starts to go on the blink. It still works, but not in a way that would give me confidence going into an exam. For example, the wiring between the cord to my computer and the power brick, is exposed. Also, it takes some wiggling to get the battery indicator to go away on my task bar.
Well, after the hard drive fiasco last summer during finals, I paid an extra $200 to extend my warranty which coincidentally was expiring around the same time. I did that for exactly this predicament. I expected something to go wrong at the worse time and for Dell to fix it by shipping me the part I need the next day. When they agree to do something, they are wonderful about it and everything happens very quickly. I had a new hard drive the very next day. This is what convinced me to re-subscribe.
Today I called Dell and there is a problem. Somehow the warranty I subscribed to for another two year (through the end of law school) which was for hardware components that needed to be replaced, does not automatically cover the ac adaptor. I went through some basic logic with the customer service lady where I asked her if an ac adaptor was considered hardware. It was. Mine needs to be replaced due to normal wear and tear (i.e. I didn’t severe it with scissors or in a door.)
However, somehow she distinguished my case by saying the ac adaptor wasn’t an internal component and it was replaceable by me through other means (Well yes, all the parts are replaceable by me through other means. Dell will sell me another adaptor on their site for $63 plus $26 for overnight shipping.) If I had the “complete” customer care warranty, it would be no problem. On the other hand, my case is a borderline one and so she is supposed to consult with someone and call me back (I’m not supposed to call her back.) I feel as if I just had to do a case analysis on a final exam and simultaneously got blown off by some girl all at the same time.
I’m going to work on my paper while my computer still functions. As I was driving to the post office earlier today, I saw a nursery. It was full of lush vegetation swaying in the breeze and had statues and was so nice. I think someday near my home on Santorini or on the roof of my winter place in Rio, I will have a small nursery.
EDIT: Oh oh oh…jusy called back and at first I was just going to give up…I’m too tired to fight. Plus it is not in my nature. Then I remembered my training from the bank (no, not that the customer service rep. is just the middle man)…rather, the customer who complains loudest gets what he wants. I’m not sure I’m getting what Iwant, but the manager is reconsidering. I’m going to be an advocate goddamnit. Give me a new power cord, your logic is faulty.
Wow, success…I got it! Being an asshole for five minutes saved me over $80. I was apologetic and cited finals as the reason afterwards. The guy seemed pissed. Maybe I can give them a positive email survey later? What a screwed up world…this is what allows lawyers to get paid big bucks to be the voice of clients. On the other hand, I needed a voice, the damn power cord shouldn’t have broken.
I want to take care of plants.
-jd